Update by user Mar 06, 2018
just kept the bag, it dont matter, lesson learned!
Update by user Sep 23, 2015
So I have use the LV bag now for amost a year. Is the bag worth $2000?
absolutely not. The bag has a ring that attached to a strap and it constantly pinched the skin on my shoulder.
So I just handheld or hang it in my arms. Therefore, it is a lesson learned, never again and life goes on....
Original review posted by user Jan 04, 2015
Wow! I wish I read this before wishing for an LV bag.
My husband surprised me with this bag for christmas. I used it for less than hour but decided I do not want such an expensive bag. We took it to LV store to return. They asked if I used it and I said I did.
They replied and said Im sorry, all sales are final. I was disgusted and cannot believe it this is how they treat their customers! As you can see the bags is brand new! This is a big company that should honor return within 14 days, what a shame!
I will never step in this store and will never give them a penny. People learn from this. Do not give any of your business to LV!
you will be sorry! if something happen to your bag, they will not refund it, period!
Reason of review: Poor customer service.
Monetary Loss: $1800.
Preferred solution: Full refund.
I liked: Bags.
I didn't like: Customer service.