Patience M Bkz
map-marker Washington, Connecticut

Damaged bag

Louis Vuitton - Damaged bag
All around the top of the bag the LV is wearing off. I just want to send it to be looked at by the repair department.
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Preferred solution: Full refund

Anonymous
map-marker Maria Enzersdorf, Niederosterreich

I need the help to get the copy of receipt

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The store consultants and managers did not even try to help me! When I asked them you call to LV store in Istanbul, where I have bought my boots, they told me to do it by myself, to find the phone number in internet! They told me that they are not going to help me that It was not their job! I have got a terrible service and experience at LV store in Vienna! don't want to be a customer of this store anymore!
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Anonymous
map-marker Salt Lake City, Utah

I got my bags

I was worried waiting for one month . I follow up from UPS using the tracking number the answer was that number not found but finally I received my order last Thursday .I feel like ordering again .
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Wendr H

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Verified Reviewer
| map-marker Salisbury, England

Your recent advertisement of jewellery

Louis Vuitton - Your recent advertisement of jewellery
Updated by user Apr 26, 2022

Hello there. I would very much like a reply to my complaint about your advertising campaign.Many thanks.

Original review Mar 20, 2022
Perhaps your jewellery designers and marketing people are quite unaware of what is going on In the world right now but I was quite sickened, shocked and horrified to open the Sunday Times this morning and to see your full page advertisement of fine jewellery emblazoned with a variation of the letter Z on your necklaces and bracelets. This signifies support of Vladimir Putins regime and the Russian invasion of Ukraine. I do hope this isnt intentional. Perhaps those at Louis Vuitton are unaware of the significance of the letter Z and what is going on in the world? I would welcome your views.
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Preferred solution: Let the company propose a solution

1 comment
Guest

Yawnnnnnnnnnn

M.Jean H

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Verified Reviewer
| map-marker Yakima, Washington

I want to register a return of a purse

the purse I ordered, The Neverfull MM, is too large. I want to return it. I want to register my return.
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Jac W Lyf

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Verified Reviewer

LV Associated Claire at the Saks Cleveland, OH Store

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When your employees / reps make a mistake and lie to a customer, they should acknowledge "their" dishonesty and apologize. Deceptive behavior and tactics from LV tarnish the brand.

Because of this unacceptable behavior, I have had to replace the credit card that was used to make my purchase at LV Saks Cleveland, Ohio because I'm not sure if Claire has taken my information and will try to use it for herself. If she lied about having the item in her store, lied about the item already being shipped to me...she would probably try to use my card and lie about that too.

I called in asking if I could speak to a manager / regional manager and was informed that my info would be forwarded onto the store I made the purchase from and that they would submit the info to the next level.

If the store practices deceptive behavior (and I have the text messages to prove them from the LV Associate named Claire), why would they forward my concern to their manager...that concern would go into the trash and I expressed this concern to the CS person I talked on the phone via the 800 number.

Do not work with Claire at the LV Saks store in Cleveland, OH, this is just a warning - and I do have the text messages we exchanged that proves she was deceptive in her actions.

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Preferred solution: Apology

User's recommendation: Do not work with Claire at the LV Saks store in Cleveland, OH as she is very deceptive and lacks integrity. If you don't a product in your store, just say you don't have it and will have to order it! It's really that simple! Yet, you tell me you have it, take my payment and say you will send out next day and two days later I inquire where my product is and you tell me it's on the way. When I ask for the tracking number, which she did send me a text with a picture of the tracking label...not even affixed on the box. When I try to track the item, UPS has no record of it. I'm still confused how Claire at the Saks Fifth Avenue in Cleveland Ohio thinks I should have an item that have never been shipped. She should be fired.

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Megan Sar

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Verified Reviewer
| map-marker Sycamore, Ohio

Deaf customer refused, ADA regulations violated

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Louis Vuitton - Deaf customer refused, ADA regulations violated
Original review Sep 29, 2021
The manager of the Louis Vuitton store in Kenwood mall in Ohio refused service to a deaf woman and kicked her and her daughter from the store after the deaf woman couldn't understand her instructions (being deaf!). The manager refused to write instructions down or pull her mask down briefly so that the deaf woman could read her lips. This is disgusting example of discrimination and should not be tolerated. and is absolutely disgusting!
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Cons:
  • Terrible customer service

Preferred solution: Proper behavioral correction of staff to include employment termination.

User's recommendation: Don't support a company that doesn't punish ADA regulation violators

3 comments
Guest

The “instructions” for WHAT?

Darrold Xcy

The video is circulating on Tik Tok I hope they respond to this

Guest
reply icon Replying to comment of Darrold Xcy

There were also people that stated on that video that they know those people. It was stated that the Mom and Daughter are involved in ALOT of lawsuits.

They were doing nothing but looking for trouble. Plain and simple

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COLLEEN T Ndi

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Verified Reviewer
| map-marker Ventura, California

LACK OF RESPONSE TO PROBLEM

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AFTER DOING MAJOR SHOPPING IN THE STORE, I ORDERED ANOTHER BAG AND CASE AFTER I ARRIVED HOME. IT WAS SENT UPS BUT THE PACKAGE WAS BROKE INTO AND MERCHANDISE WAS STOLEN.

I IMMEDIATELY REPORTED IT TO THE SALES PERSON. I HAD IT SENT TO MY BUSINESS, SHE ASKED IF WE HAD CAMERAS, YES, I DOWNLOADED THE VIDEO I HAD OF THE DELIVERY AND SENT IT ALONG WITH PHOTOS. BACK AND FORTH. HAD OUR UPS REP COME OUT INSPECT THE PACKAGE AND DO A REPORT, SENT THAT TO THEM APRIL 18TH..NOTHING.

I HAVE PLACED A CALL TO THE STORE DIRECTOR AND SHE HAS YET TO RETURN MY CALL. THEIR [HIGHLY TRAINED TEAM HAS A PROCESS..REALLY?

I HAVE BEEN SHIPPING PACKAGES WITH UPS FOR 50 YEARS AND KNOW THE PROCEDURE AND IT DOES NOT TAKE THIS LONG IF YOU DO YOUR JOB. ALL I WANT IS A LITTLE COOPERATION TO SOLVE THIS MATTER!

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Pros:
  • High quality stuff
  • Luxury expensive goods
Cons:
  • Unprofessionalism

Preferred solution: Full refund

User's recommendation: DO NOT HAVE ANYTHING SHIPPED.

Natasha L Ysx

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Verified Buyer
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HORRENDOUS Customer Service/ Unhappy Client

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Louis Vuitton - HORRENDOUS Customer Service/ Unhappy Client
Original review Jan 23, 2022

Great brand-- but LV at Tyson's Galleria in VA lacks customer service. I bought a belt (Jan 20th) and didn't get to wear it in the store due to wearing sweatpants.

It looked fine with the sweats on, but I went home, I tried the belt on with a pair of jeans-- I didn't like it, so I packed it in the box the same night and returned 3 days later. The day after I bought it (along with the day after that), I was sick and in bed rest so I couldn't make it back to the store until the 23rd. When I got to the store, the service advisor was so rude to me and kept arguing that she couldn't refund the belt because it was not in "sellable condition" and "damaged" because the belt hole was "stretched out." (Mind you, logo was fine, belt was straight and not bent-- like it looked flawless) but obviously, when you are trying a belt on and have to close it with the LV pin, what do you think will happen? And she really means to tell me that it was THAT damaged after trying it on ONE time?

She tried to tell me stuff like, "a lot can happen in 3 days," implying that I probably wore it somewhere, damaged it, and wanted to return it. I asked for her manager, she told me "my manager looked at it and said she can't return it." I asked for her manager again, and she brings the manager.. the manager was kind enough and comes and says she didn't see anything wrong and it looked fine and honored my return. The SA started arguing with the manager insisting that it was damaged (LOL, she was really fighting with the manager) in front of me and when the manager stuck with her word to return, the SA got mad and walked away.

So, the manager finished the return transaction off. The SA made this a really embarrassing experience for me in front of others to the point where other customers and SA's were looking at me. And with all due respect, I've bought much more higher priced items from LV and competitor stores which I have kept because I loved, so a belt really didn't matter to me (Point is: if I truly liked/ wanted that belt, I would've kept it). This is not the way to go about business-- and I think I will stick with other brands next time because their customer service is phenomenal compared to yours.

Thank you manager for your help, but your staff sucks and doesn't have customer service skills whatsoever. You definitely lost me as a customer!!

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Pros:
  • Luxury expensive goods
  • Fashionable
Cons:
  • Disgraceful awful customer service
  • Unprofessionalism

Preferred solution: Apology

User's recommendation: Go to competitor stores (YSL, Gucci) they will treat you a million times better and give you your money's worth!

Anonymous
map-marker Muscat, Muscat

Need bag fixed

Hi, I send my daughter lady's purse to your location in Dubai du to my nearest location for repair. I need to get help from your side. Please if need any more information you can call me on +968 ********. SADIQ ALHABIB.
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Anonymous
map-marker Fort Lauderdale, Florida

Return money

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Louis Vuitton - Return money
Hello ! A few days ago I made three orders online, one order was completed, but the delivered item was dirty, I managed to exchange it for a similar item in the Aventura mall. the other two remain unchanged to this day. I ask you to cancel these two orders and issue a refund. Attached are the order numbers
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User's recommendation: Will bye

Anonymous
map-marker Muscat, Muscat

Need bag fixed lock is broken

Need to repair ladies pairs lock brocken. Where and how can help . My contact number is 00968******** Watsupp number is 00968********
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Anonymous
map-marker Muscat, Muscat

Need bag fixed

Looking around in my regent any customers service I am from Oman. I have defect in the lady's purse which my daughter how purchased from your UK showroom
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Anonymous

Disappointed

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I ordered Charlie sneakers online and decided to cancel customer service said I can't cancel until the status said shipped then I called when it said shipped then they said not until it had a tracking number again I called then they said it had to be in delivery status they would call ups and cancel now they say I have to actually de y the package at the door!! And once they receive it back it will take 14 days for refund
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Jovonne Dsf
map-marker Annapolis, Maryland

They never return calls to me and I get no average servuce

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They never follow up with customer. I have to call them, and they dont return my calls. I have nothing more to Say. Will never attempt to purchase a bag from your company! I dont know what more to say! That is my sincere thoughts and will suggest friends not to purchase anything from Louis Vuitton!
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Cons:
  • Unprofessionalism
  • Lousy customer service

User's recommendation: Don’t order from LV. They are expensive, Unreliable and never call customer back