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1.5

How could such a HORRIBLE service company still in business! My story: Placed an online order and pick up in store.

Called in to the store to cancel b/c recipient does not like the style. Would not allow to cancel. Called customer service the first time, rep said to process the refund. Called in again after a week with no refund and rep said no record of conversation for processing refund.

I have not experienced such bad customer service from other companies.

What do they stand to gain besides upset customers? Other companies strike for customer satisfaction and this company goes the opposite direction.

Reason of review: Poor customer service.

Monetary Loss: $1600.

Preferred solution: Full refund.

Louis Vuitton Cons: Rude service with poor follow up, Customer service.

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