Product: Louis Vuitton Customer Care Clear all filters (0 of 23 reviews match)
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On August 20, 2018, my wife and I purchased a Louis Vuitton (LV) hand bag at a LV store in Las Vegas, Nevada. My wife received a courtesy initial surface engrave by sales person Andrea on the address tassle that is manually connected to the exterior of the bag. The...
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Anonymous
Anonymous

How would they sell it if it had your wife’s intiials on it though.?

Product
Louis Vuitton Customer Care
#1346807
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I recently purchased a pair of sneakers from Louis Vuitton on March 17th. I am always happy with my purchase made at the LV store. However, after making an online purchase and speaking to an extremely rude represenative that explained the return policy. I realized thay...
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2.9
Product
Louis Vuitton Customer Care
#1239624
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Have you ever called LV stores lately? It goes directly to the online customer service. You are trying to call the store and speak to store sales people, but you get automatically re routed to the online crew. When I asked to be transferred to specific store, they...
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Anonymous
Anonymous

The phone has become last century as in A G Bell. Many people don't even answer.

1.0
Product
Louis Vuitton Customer Care
#1236458
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The absolute worst costumer service ever. For over a month and a half I am dealing with LV in store and online costumer service and I am disgusted of the way they handle complaints. I got my bag black leather Pochette Metis right before Christmas of 2017 and the SA was...
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Anonymous
Anonymous

It’s your fault you didn’t ask if they had a warranty before purchase, no?

Product
Louis Vuitton Customer Care
#1216751
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I bought a wallet returned within the 14 days and purchased a bag.Instead of returning the wallet salesman exchanged it for the bag. I returned the bag within the 14 day policy but only got a store credit because they said it goes back to the original purchase date...
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1.0
Product
Louis Vuitton Customer Care
#1192756
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I was going to buy my wife a new purse and called the local store to check on availability.LV routes all calls to their corporate line and I asked if they could check on availability for a purse at a local store before I took the one hour drive to go buy it. I didn't...
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Louis Vuitton Customer Care
#1161455
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My daughter and I purchased two bags from the Louis Vuitton store in Towson mall they took the bags to the back and gift rapped them. When we got home and my daughter decided to open her box for my husband to see her bag when she open the box it was no bag inside they...
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Anonymous
Anonymous

How were you embarrassed? You said they corrected their mistake, and apologized? It's not like you presented the items at Christmas. Are people not human? Can they not make a ...

2.5
Product
Louis Vuitton Customer Care
#1145844
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How could such a HORRIBLE service company still in business!My story: Placed an online order and pick up in store. Called in to the store to cancel b/c recipient does not like the style. Would not allow to cancel. Called customer service the first time, rep said to...
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1.5
Product
Louis Vuitton Customer Care
I didn't like
  • Customer service
  • Rude service with poor follow up
#1113194
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First of all when you enter the store, you are left standing there alone because no one gives too *** about you and they will give you nasty looks on top of that! After standing there for god knows how long, you have to personally go and find help from one of the...
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Product
Louis Vuitton Customer Care
#1102140
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Fortunately I have so many designers bags in my collection such as Christian Dior, Givenchy, Gucci, Yves Saint Laurent, Stella McCartney, Valentino and of coarse Louis Vuitton. I have to be honest and say I was just starting to get into the label. Unfortunately today...
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2.8
Product
Louis Vuitton Customer Care
I didn't like
  • Customer service
  • Unprofessionalism
  • Rude service with poor follow up
#1077636
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