I purchased a Louis Vuitton GM Neverfull Handbag from the Louis Vuitton Store in Naples, FL. They claim that the bag which is generously sized can be used for business or pleasure with an inner pocket sized to fit a long wallet.
With normal use, the stitching on both handles came apart, there were cracks and holes in the outer treated canvas coating,(Yes,Louis Vuitton uses treated canvas) and the plastic coated inner liner was peeling off in large chunks. I took it to the store to see if i could have it repaired. The store manager took one look at it, folded his hands and smiled with the phoniest smile he could squeeze out with out looking like he had gas and stated "This bag was well loved!". "This cannot be repaired and we cannot stand behind the product" "He then claimed that I probably had used the inner pocket for something very heavy causing this to the entire bag!!
I proceeded to empty the contents of the purse I was currently using which also had a generously sized inner pocket. In it was what most women carry in their inner purse pocket....lipstick,mirror,pantyliner,contact lens drops and tissues. HMMM...Heavy? NOT!
When I got home I called Louis Vuitton corporate customer service. They responded with "Im sorry there is nothing we can do because we have to go by what the store decides. I politely ended the phone call with a statement saying that I own four Authentic Louis Vuitton bags and I will never purchase another one. I also plan to take pictures of my purse and post it on the web so everyone who sees it can decide whether or not they want to support a company that certainly doesn't care about anything but greed.
"OUCH, there goes $950!! Bye, Bye Louis...I'll take my money elsewhere.
Product or Service Mentioned: Louis Vuitton Handbag.