I purchased Conspiration Pilote Canvas sunglasses from Louis Vuitton store.After carefully wearing little more than 100 times center bar canvas leather broke and fell out.
Went to LV store for repair but person in charge of repair said they do not have manual to fix leather part. she suggested i go to third party repair shop and fix it there but also said Louis Vuitton does not spare parts. what the ***!!!
I end up calling LV customer service advisor (Tiffany) but they could not help because they are only allowed to repair functional parts. i asked if there is any other alternatives but she said i could either keep it as is or throw it away.
nothing they can do for any non functional part of sunglasses.
i am going to end up throwing away now over $600 sunglasses because of less than $10 parts.
kiiv77 wrote the review because of poor customer service at Louis Vuitton and attached a photo. Reviewer claimed that he or she lost $600 and wants Louis Vuitton to offer any options to resolve the issue.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.