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I typically shop at the LV in Cherry Creek Colorado. November 5th I went to pick up a bag that I had paid to get the piping redone.

When I dropped it off the sales lady told me she would rub something on the piping to help I age like the rest of the bad. When I went to pick it up of course that lady was not there. The sales lady that WAS there said that they do not ever offer that service. In fact she told me that I can call my original sales rep in my own time to work out the details.

Really? I spent $3k on a bag and this is the level of customer service I receive? Then the sales lady was quick to tell me that the bag I had repaired was a discontinued bag, When I said that was not satisfactory to me they were like oh well we will call her. Nonetheless, my bag is still at the store and we are still waiting to here form the lady that told me this.

Even if the lady was wrong for telling me this, LV should still offer to honor what she said. Why am I being punished for what their employee said. I mean it would take 3 seconds to run oil on my bag and make me a happy customer I am a professional and pride myself in the way that I look. I shop at Louis Vuitton so that I can stand out and give the impression of someone that likes nice things.

Being as Louis Vuitton is a high end store, I also expect high end customer service. The fact that no one took me or my complaint seriously is upsetting. If I expected Walmart level customer service, I would shop there. An acceptable response would have been for the sales lady to say, you know what that is not our normal practice but since you were told that, I will get some oil and put it on your bag for you.

Can you come back in a couple hours? I would have welcomed that response and felt like a valued customer. Instead I was told to call the lady that sold me the bag on her cell phone on her day off! Really?

She deals with hundreds of customers, I'm sure she does not remember me. She is an employee of LV, if anything LV should have called her! This is completely unacceptable.

I will continue writing letters until my issue is resolved. I am deeply disappointed at the unprofessional manner in which I was treated and poor level of customer service from such a high end store.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: 3000 E 1st Ave, Cherry Creek Shopping Center, Level 2, Denver, CO 80206, USA

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But why would you want them to do something that they would not normally do. That means that they now have no record of success, and then at the point that it becomes ruined because the oil has stained your leather, you would want to complain that they did that wrong too.

Why is this a big deal?

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