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Louis Vuitton - A disgusting return policy!
Wow! I wish I read this before wishing for an LV bag. My husband surprised me with this bag for christmas. I used it for less than hour but decided I do not want such an expensive bag. We took it to LV store to return. They asked if I used it and I said I did. They...
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Anonymous
Anonymous

This is how luxury retail works. You dont bring stuff back. All sales are final. If you dont like it, dont shop luxury.

Anonymous
Anonymous

If you are more than 18 yo and you decide to buy something you are responsible for your choice

1.0
I liked
  • Bags
I didn't like
  • Customer service
#578322
Reply to reviews
Louis Vuitton - Very Bad Experience
Louis Vuitton - Very Bad Experience
Louis Vuitton - Very Bad Experience
Louis Vuitton - Very Bad Experience
Louis Vuitton - Very Bad Experience
Louis Vuitton - Very Bad Experience
Louis Vuitton - Very Bad Experience
Louis Vuitton - Very Bad Experience
Louis Vuitton - Very Bad Experience
Louis Vuitton - Very Bad Experience
I bought a Felicie wallet at Neiman Marcus Louis Vuitton store in Houston, TX, Gallery Mall. I kept it for three months without open the box due I was sick, when I returned to Houston to my next medical visit, I liked another purse so I asked at the Louis Vuitton store...
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Anonymous
Lydia Medrano

One week ago, I received a call from a lady who is working at Louis Vuitton store at Houston Gallery Mall, her name is Andrea, she said me that at the next day she will talk w...

5.0
#1281051
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Louis Vuitton - Poorly made handbags
Louis Vuitton - Poorly made handbags
Louis Vuitton - Poorly made handbags
Louis Vuitton - Poorly made handbags
Louis Vuitton - Poorly made handbags
Louis Vuitton - Poorly made handbags
Louis Vuitton - Poorly made handbags
Louis Vuitton - Poorly made handbags
I purchased my 1st elite duffle bag in 1984. And I have a collection of 6 over the years.. Footwear/wallets/and much more. The last shoulder bag $1400. Is the worst, cracked leather/so called gold plated rings that now look like? What is it? Stainless steel? And I am...
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#1334792
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Louis Vuitton Neverfull bag is JUNK!!!!
DO NOT BUY THEIR PRODUCTS THEY ARE JUNK!!!!! Biggest mistake I ever made! I own Burberry, Chanel and Gucci and Christian Loubitin! I have never had any issues with any of those products only LV!!!! I am very disappointed and they lost a valuable costumer! I bought the...
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Anonymous
Anonymous

Yes it is so true!! I had mine LV the bag strap was melting and they charging me $520 for repair! Why would i pay such amount ????! I only wore it twice!! They said it is beca...

Anonymous
Anonymous

Your complaint is far too long to read in its entirety. You have a disease, compulsive acquisition, combined with a bogus belief in the relationship between selling price and ...

1.8
#1311559
Reply to reviews
On August 20, 2018, my wife and I purchased a Louis Vuitton (LV) hand bag at a LV store in Las Vegas, Nevada. My wife received a courtesy initial surface engrave by sales person Andrea on the address tassle that is manually connected to the exterior of the bag. The...
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Anonymous
Anonymous

How would they sell it if it had your wife’s intiials on it though.?

#1346807
Reply to reviews
On 11 July, I spoke over the phone with an LV customer service rep on two requests: To confirm availability of a specific Nevefull bag for purchase To inquire about replacement for my Speedy that has significant cracking This was my second conversation to discuss both....
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1.0
#1345141
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So in case you didn’t know- apparently there is a STRICT 30 day return policy. We received wedding gifts of 4 LV products; 2 suit cases; a toiletry bag and a man bag. Unfortunately- my husband didn’t think he’d use the man bag so we wanted to exchange for (and pay the...
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Anonymous
Maude

You can always send me the Man bag since you can't return it.

DifficultPanther
DifficultPanther

What’s sad is that the quality all around is no longer which is more of a reason to have good customer relations. When I have my real LV bags comparing to hi end knock offs......

1.1
#1241094
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I called the LV Customer Service line again today to purchase a Pochette Metis M40780 or 41465 and was once again told that they are not available for purchase. I have been trying to get this purse for almost a year (via stores along the east coast + online) and every...
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1.0
#1314647
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The website has the option for "live chat", but there is NO live chat!! Tried several times to get into my account with no luck. Tried to request "forgotten" password, says it does not show an account. Tried to set up a new account, no luck there either. Guess they are...
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2.1
I didn't like
  • Lack of customer service
  • No live chat
  • Customer service
#1289415
Reply to reviews

Contact Louis Vuitton

Mailing Address:
Vuitton Malletier
2 Rue Du Pont Neuf
Paris, 75001
France
Phone:
(866) 884-8866
More
All this bull about more information!! I sent what the *** was needed. And my phone number. So what you do is give more information about how the *** no one got back to me as of yet. I made the complaint almost 2 months ago. I want a new bag or my money back!!! Your...
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#1360595
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